1.1. These Routes by Vinted Go Terms of Service (the “Terms”) specify the rules and conditions for provision of the Carriers’ Delivery services and Vinted Go’s Services described in Section 2 below, where Vinted Go acts as reseller of transportation services offered by various carriers and enabling Vinted Go Clients to purchase shipping labels on the website accessible at routes.vintedgo.com. These services are provided by Vinted Go, UAB, located at Svitrigailos str. 13, 03228 Vilnius, Lithuania, registered under number 305959706 with the Company Registry of the Republic of Lithuania, VAT payer code LT100014742211 (“Vinted Go”). You may contact Vinted Go using the form available at Get help.

1.2. Besides the present Terms, the relationships between parties are governed by the applicable mandatory provisions of law. In addition, the Client is informed about the processing of their personal data in the Vinted Go Privacy Policy

Concepts used in the Terms are defined as follows:

Carrier is a third-party postal and/or courier service provider with which Vinted Go has contracted to perform the Delivery for the Client as described in these Terms.

Client is a natural person (consumer) who orders Delivery services via Site.

Delivery is the postal/courier service provided by Carriers whereby the Client’s Parcels are delivered to Recipients following the purchase of a Shipping Label using the Services.

Services are resale of transportation services and after-sale support services provided on the Site by Vinted Go, which enable the Client to benefit from the Carriers’ Delivery service. More specifically, the Services enable the Client to (i) identify and compare available Delivery options provided by Carriers for any given route, (ii) purchase Shipping Labels that will be used for Parcel Delivery services, (iii) track Parcels on the Site based on the information provided by Carriers to Vinted Go and (iv) benefit from Vinted Go’s customer support and facilitation of claim handling for any issues with Delivery.

Force Majeure is an event beyond the control of Vinted Go and/or the Carriers which could not reasonably be foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, and prevents Vinted Go and/or the Carriers from performing its obligations.

Payment System means the online payment system allowing Clients to pay for Delivery on the Site, where the payment service is provided by the Payment Service Provider.

Items means the goods contained in the Parcel during the provision of the Delivery.

Shipping Label is a document sent by Vinted Go to the Client and is attached to the Parcel, containing the Sender’s and Recipient’s names and addresses.

Payment Service Provider means any authorised payment service provider which is contracted by Vinted Go to provide Payment System on the Site.

Parcel is a package containing an Item identified with the Shipping Label; the Item is the final form in which it is to be delivered by the Carrier(s) to the Recipient.

Recipient is the person to whom the Parcel is to be delivered to at the address indicated on the Shipping Label.

Sender is the person who hands the Parcel over to the Carriers for Delivery. The Sender may either be the Client or a person indicated by the Client while submitting an order.

Site is the Vinted Go website accessible at routes.vintedgo.com and all content, tools, features, and functionality offered on or through the website.

Working days within the context of the present Terms are all the days of the week except for Saturdays, Sundays and public holidays at the Sender’s and/or the Recipient’s destination.

3.1. The Site is intended for use by persons above 18 years old with full legal capacity.

3.2. The Client agrees that under these Terms, Vinted Go provides the Services described in Section 2 and the Carriers provide Parcel Delivery services under the terms Vinted Go negotiated with Carriers. The terms under which the Carriers provide the Delivery services are included in these Terms. Vinted Go is not a carrier or a postal services provider, it does not physically handle, sort or deliver or otherwise deal with the Parcels.

3.3. The Services are for the Client’s personal use only and may not be used for any commercial purposes. Traders within the meaning of applicable laws, in particular Directive 2011/83/EU and in the UK, the Consumer Rights Act 2015, cannot use the Services.

3.4. By accepting these Terms, the Client expressly accepts that theirs use of the Services and the Delivery will be governed by these Terms. The Client should read these Terms carefully before ordering Delivery.

3.5. The Services are currently available to certain countries and territories only, as listed here. Thus, the Client should always check if the Delivery to the desired destination by using the Services is feasible, by visiting the Site.

4.1. The Client can request Delivery and generate a Shipping Label on the Site.

4.2. In order to do so, the Client shall fill in the form available on the Site:

4.3. The Client is fully responsible for filling the form with accurate and complete information.

4.4. The Client will be offered the carrier based on the lowest price and distance to the nearest available drop-off point. The Client may choose other Carriers among those offered on the Site. Also once the Carrier is chosen, the Client may choose other than the recommended pick-up point. The list of Carriers is available here, but not all Carriers will be available for the routes and type of Parcel selected by the Client.

5.1. Once the Client has selected their preferred shipping option, the total price, inclusive of all taxes, will be displayed. This total price includes:

5.2. Vinted Go has the right to adjust the Delivery price or to cancel the Delivery in the following circumstance: (i) the Client provides inaccurate information on the Parcel, for instance if the actual size and/or weight of the Parcel exceed that indicated by the Client when placing the order (ii) a technical error concerning the calculation of the price is identified or (iii) there are objective and concrete reasons to believe that fraud or abuse of the Site has occurred. In such cases, Vinted Go reserves the right to claim damages from the Client.

7.1. Once he/she has verified their order, the Client will be redirected to the payment page of the Payment Service Provider. Vinted Go neither collects nor processes the payments and does not act as payment services provider. Vinted Go contracts with the Payment Service Provider to process and collect payments made using the Payment System and to store information relating to the credit cards, debit cards, and any other payment method offered on the Site.

7.2. Payment for the Delivery can be made by credit or debit card or any other payment method that may be introduced from time to time on the Site. If a credit or debit card, or other payment method that is suspected to belong to a third person is provided by a Client on the Site, the Client may be required to provide additional proof that a credit or debit card or other payment method does belong to a Client as described in Vinted Go’s Privacy Policy. If there are consistent and objective reasons to suspect unauthorised use of credit or debit card data or payment information when a payment is made, the Payment Service Provider may decide to cancel payment or to ask the Client for additional verification.

7.3. Vinted Go may provide assistance to its Clients in relation to the use of the Payment System and potential issues encountered with it; however, for the avoidance of doubt, Vinted Go does not provide any payment processing services for Clients. Clients are solely responsible for the provision of accurate information associated with credit cards, debit cards, and any other payment method offered on the Site and Vinted Go hereby disclaims any responsibility and all liability for Client-provided information to the fullest extent permitted by applicable law.

7.4. The Payment System should only be used in a Client’s own name. A Client may not resell, hire, or on any other basis allow third parties to use the Payment System to enable such third parties to be paid for their services.

7.5. If a Client is eligible to request a refund for the purchased Delivery on the Site, the refund will be made by the Payment Service Provider and the funds will be returned to the debit card used by the Client to purchase Delivery on the Site or wired to the bank account.

9.1. The Client accepts full responsibility for proper packaging of the Parcel and undertakes to comply with the packing and labelling rules provided below. These packaging rules have contractual value:

9.2. It is prohibited to send the following:

9.3. The Client acknowledges and accepts that he/she will bearfull responsibility for the contents of the Parcel sent, as well as their compliance with these Terms, and applicable laws. The Client shall compensate Vinted Go and the Carriers, as applicable, for any expenses incurred by the Parcels that breach these Terms and/or applicable laws (including any fines imposed).

9.4. If the Parcel is handed over to the Carrier by someone other than the Client, the Client remains responsible for the Sender’s compliance with the obligations set out in these Terms and applicable laws. The Client will remain liable to Vinted Go and the Carriers in case of non-compliance.

10.1. The Sender will be required to print out the Shipping Label with the help of the instructions provided at the checkout.

10.2. The Sender, before placing the Parcel at the drop-off point, must affix the Shipping Label onto the Parcel. The Shipping Label must be properly affixed, legible, undamaged, not covered by packaging. The Sender is required to place the Parcel to the selected drop-off point within the validity of the Shipping Label. The Shipping Label shall be used within 14 (fourteen) days after Vinted Go sends to the Client confirmation of the order accompanied by the Shipping Label.

10.3. Vinted Go informs the Client that, in accordance with these Terms and/or applicable laws, Carriers have the right to open the Parcel to avert possible physical danger arising from the Parcels to persons or Items and where these Terms and the law otherwise require.

10.4. Where no extra coverage for the Parcel was chosen by the Client, Vinted Go undertakes to compensate for non-delivery of Parcels within 14 (fourteen) days from the moment of their placement in the drop-off point. In addition, for the Client to be eligible for the compensation the requirements specified in Section 12 “Claim handling” and Section 13 “Limitations of Liability” of these Terms should be met.

10.5. Where the extra coverage for the Parcel was chosen and paid for, Vinted Go undertakes to compensate for non-delivery of Parcels within 14 (fourteen) days from the moment of their placement in the drop-off point only when the Carrier confirms that the parcel has been lost. In case the parcel is confirmed to be in transit or is recognised as fraudulent transaction, the Client is not eligible for the compensation. In addition, for the Client to be eligible for the compensation the requirements specified in Section 12 “Claim handling” and Section 13 “Limitations of Liability” of these Terms should be met.

10.6. Vinted Go will provide Parcel tracking updates on the Site based on the information provided by the Carriers. Consequently, to the extent permissible by applicable laws, Vinted Go disclaims any liability if the tracking information is inaccurate, incomplete or outdated. The Recipient will be notified on arrival of the Parcel at the pick-up point by the Carrier.

10.7. After the Parcel is placed at the drop-off point, on behalf of the Sender Vinted Go will send to the Recipient the notification with the Parcel tracking related information. Once the Parcel arrives at the pick-up point, the Recipient will be notified by the Carrier.

10.8. The Parcel is considered delivered and transferred to the Recipient (or, in case the Parcel should be returned, the Sender) at the moment the Recipient (or, in case the Parcel should be returned, the Sender) confirms the receipt of the Parcel (in the case of in-hand delivery) or enters verification code and opens the door of the self-service terminal (in the case of an automated delivery) or the handover of the Parcel to the Recipient is otherwise marked in the Carrier’s system following the Delivery.

10.9. When accepting the Parcel at the pick-up location the Recipient (or, in case the Parcel should be returned, the Sender) must inspect the condition of the Parcel. If the Parcel is damaged, the Recipient (or, in case the Parcel should be returned, the Sender) must immediately take a photo and file the claim following the procedure established Section 12 “Claim handling” of these Terms.

10.10. The Client must retrieve the Parcel during the storage time provided by the Carriers that are specified in the FAQ. Depending on the Carrier, the storage times may vary from 3 business days to 15 calendar days, respectively, it is the Client’s responsibility to inform the Recipient of these deadlines. The Carrier will also notify the Recipient, at the email addresses indicated by the Client when purchasing the Shipping Label, that the Parcel can be picked up. If the Recipient does not retrieve the Parcel from the pick-up location within the applicable storage time, the Client will be responsible to retrieve the Parcel from the Carrier. If the returned Parcel has not been retrieved in due time by the Client, the Client will be required to raise a Claim through “Experiencing issues?” form in order to receive further information on Parcel retrieval from Carrier. The Delivery price and, if applicable, Extra coverage price will not be reimbursed.

12.1. Vinted Go will manage claims relating to the Delivery services on its own terms notwithstanding claim handling conditions set by Carriers. Claims relating to the Delivery services shall be sent through “Contact us” form.

12.2. Vinted Go accepts claims from the Client only. All claims of the Recipient should be directed to Vinted Go exclusively through the Client.

12.3. Without prejudice to the applicable statutory terms, the Client must submit a claim to Vinted Go within the following timelines as from Delivery of the damaged Parcel or non-delivery of the Parcel, when the Parcel is deemed lost as per Article 10.4 and Article 10.5 of these Terms:

12.4. To claim compensation for damaged Parcels the Client must submit to Vinted Go the following evidence:

12.5. To claim compensation for lost parcels the Client must submit to Vinted Go the following evidence:

12.6. The Client’s claim will be rejected if the evidence referred above is not provided or is inconclusive.

12.7. Vinted Go will put its best effort to resolve Client’s claims in the most expedient and seamless way, cooperate with the Client and the Carrier and seek for the best possible consumer experience. Vinted Go will do its best to respond in 1 business day and resolve within 5 (five) business days after the Client provides Vinted Go with all information and proof required for handling of the claim.

12.8. Compensation is paid out no later than in 30 (thirty) calendar days after the claim has been approved.

Liability for Loss or Damage Caused to Parcels

13.1. To the fullest extent permitted by law, Vinted Go and the Carriers do not accept any responsibility or liability to the Client for any loss or damage, whether in contract, tort (including slight negligence), breach of statutory duty or otherwise, even if foreseeable, that the Client may incur if any Delivery he purchases does not meet Client’s requirements or are not suitable for the Client, or for any acts, omissions, errors or defaults of any third party in connection with those Deliveries. For the avoidance of doubt, nothing in these Terms shall limit or exclude Vinted Go and the Carriers’ liability for: i) death or personal injury resulting from our negligence; ii) fraud, fraudulent misrepresentation or gross negligence; and any other liability that cannot be excluded or limited by applicable law.

13.2. The Client accepts the risk that the Parcel may be damaged, delayed or lost on its way (non-delivery within 14 (fourteen) calendar days is deemed as a lost Parcel as per Article 10.4 of these Terms) and agrees that only economic value of Items in the Parcel is compensated.

13.3. The Carrier is responsible for the loss of or damage caused to the Parcel from the moment the Parcel is placed by the Sender into the drop-off point until the Parcel is delivered to the Recipient. Client’s claims falling outside of this period are inadmissible.

13.4. Within the limits set forth in the Section 12 “Claim management” of these Terms, Vinted Go will issue compensation to the Client for any loss or damage caused to a Parcel while it is being delivered and liable in the case of non-delivery, except in the following cases:

13.5. To the fullest extent permitted by applicable law, the refund issued by Vinted Go to the Client for loss or damage to the Parcel and the total liability to the Client for loss of or damage caused to a single Parcel is limited as follows:

13.6. If the Client considers that the Item value exceeds EUR 25 (twenty-five euros), the Client should purchase the extra coverage or choose a different Delivery service.

13.7. To substantiate Parcel declared value the Client consents to provide all required proof which may be independently verified on the Items’ value e.g. providing the commercial invoices, purchase tickets, receipts, establishing replacement value or similar. The Client consents that in case the proof is not provided, the Client loses their entitlement to compensation.

13.8. Claims for lost and damaged Parcels are to be made by the Client to Vinted Go in accordance with Section 12 “Claim Handling” of these Terms.

Liability Disclaimer for the Services

13.9. Vinted Go seeks to ensure that all content provided by Vinted Go on the Site is accurate. However, Vinted Go does not guarantee that all the information in the Site is up to date or accurate at all times, to the extent permitted by applicable laws, and Vinted Go accepts no liability for inaccuracies or omissions that do not depend on willful misconduct or gross negligence.

13.10. It is Vinted Go ’s statutory duty to provide the Site which is fit for the purposes for which digital services of the same type would normally be used, possesses the qualities and performance features, including in relation to functionality, compatibility, accessibility, continuity and security, normal for digital services of the same type and which the Client as a consumer may reasonably expect, given the nature of the digital service. Except for Vinted Go ’s statutory duty of conformance, the Site is provided on an 'as is' and 'as available' basis. Vinted Go does not guarantee that the Site will be suitable for the Client’s needs or that it will work accurately or in any particular way.

13.11. To the extent permitted by applicable laws, Vinted Go shall not be liable for any delay or failure to provide Services or perform any obligation under these Terms if the delay or failure is caused by Force Majeure or the Client or a third-party’s acts that amount to Force Majeure.

13.12. Vinted Go shall not be liable for the quality or defects in the Delivery. Please note that the liability of the Carriers may be restricted under applicable laws so is the general liability as per Section 13 “Limitations of Liability” of these Terms.

14.1. The Client may only use the Site for lawful purposes. The Client must not access or use the Site or any of the Services or content made available through the site:

14.2. Vinted Go reserves the right at any time to suspend the Client’s access to the Site, or terminate Client’s agreement with Vinted Go and Client’s use of the Site, immediately upon giving the Client a notice in writing if the Client uses the Site in a manner that is deemed by Vinted Go to be contrary to these Terms or fraudulent.

15.1. Vinted Go Privacy Policy, available at the following link, describes the personal data collected by Vinted Go and the purposes for which Vinted Go processes such data in relation to its Services. The Privacy Policy and any parts of it are not meant as contractual clauses and do not become part of these Terms.

15.2. The Client isresponsible for providing Vinted Go with accurate data. When the data changes, the Client shall notify those changes to Vinted Go without undue delay.

16.1. Vinted Go may update these Terms for security, legal or regulatory compliance reasons, or to improve or update our Services. Any changes to the laws and regulations referred to in the Terms shall be applied directly. The updated Terms will only apply to all orders made after the Client has accepted the new version of the Terms is published when placing an order for a Shipping Label.

16.2. To the extent permitted by law, if amendments are made to the legislation and any provision of the present Terms becomes partially or totally invalid, the remaining Terms will remain in force.

16.3. If the Client resides in the European Economic Area or in the United Kingdom, these Terms are governed by the laws of the Client’s country of residence and the Client has the right to submit claims to the court of their place of residence or domicile.

16.4. For customer support, please contact Vinted Go through “Experiencing issues?” contanct form. Vinted Go’s customer support will assist the Client during its working hours Monday to Sunday 07:00 a.m. - 10:00 p.m. CET.

16.5. In case of disputes, the Client may file a complaint via the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. The Client also has the right to file a complaint with a mediator as described below: